1. Notify the Authorized Reseller:Inform the reseller from whom you purchased the product about the defect within 48 hours of its discovery.
2. Gather Necessary Documents:
Warranty Certificate: Present the original warranty certificate.
Invoice: Provide the purchase invoice that shows the delivery date of the product.
System Log Data: Submit the system log data, certificate of compliance and installation photos to ensure installation was done according to regulations and manufacturers specifications
3. Complete Claim Form:
If you registered the product, you could complete the claim form on the manufacturer's website. If not, you'll need to complete the warranty card provided with the product and either email it to infor@solarcorp.co.za or deliver it to the authorized reseller.
Ensure Warranty Eligibility:
Ensure the product meets the warranty conditions, including being purchased from an authorized reseller, having the official serial number, being installed according to instructions, and being used for its intended purpose.
